Student Support Specialist

Job Summary

A company is looking for a Student Support Specialist to assist students and staff in a dynamic online education environment.

Key Responsibilities

• Provide tailored assistance to students and staff, adapting support to meet operational needs
• Manage student inquiries through various channels, ensuring clarity and professionalism
• Collaborate with internal teams to enhance student experiences and address service lapses

Required Qualifications

• High School diploma or equivalent
• 2 or more years of Student Support experience
• Proficiency in systems such as Salesforce and Genesys applications
• Associate's degree in a related field is preferred
• 1 or more years of customer service or contact center experience is preferred