Student Support Specialist

Job Summary

A company is looking for a Student Support Specialist to provide front-line support to students in their training programs.

Key Responsibilities

• Support students with motivation, grades, and program payments to help them complete their training
• Provide timely, resolution-focused support to student inquiries using Front/HubSpot
• Create and update help documentation for frequently asked questions

Required Qualifications

• Two years of experience in customer service, student support, or an ed-tech role (preferred)
• Experience using Front, Zendesk, or similar CRMs (Front experience preferred)
• A reliable computer capable of handling multiple online tools and video-conferencing software
• High-speed internet and a quiet, professional workspace