Student Support Specialist

Job Summary

A company is looking for a Student Support Specialist to enhance the educational experience by addressing inquiries and concerns from students and staff.

Key Responsibilities

• Manage student inquiries through various channels, ensuring clarity and professionalism
• Collaborate with internal teams to improve student experiences and escalate complex cases as necessary
• Identify process improvement opportunities and provide actionable recommendations

Required Qualifications

• High School diploma or equivalent
• 2 or more years of experience in student support or high-volume customer support
• Proficiency in systems such as Salesforce and Genesys applications
• Ability to maintain a professional attitude with staff and students
• Associate's degree in a related field is preferred