Student Support Specialist

Job Summary

A company is looking for a Student Support Representative to assist students with inquiries and provide information about university policies and programs.

Key Responsibilities

• Provide timely information and problem resolution to students via various communication methods
• Ensure compliance with federal student privacy laws while maintaining student account confidentiality
• Collaborate with other departments to resolve student concerns and meet performance goals

Required Qualifications

• Knowledge of federal educational funding options and military educational funding sources
• Experience with Customer Relationship Management (CRM) software and other relevant applications
• Ability to work a flexible schedule, including evenings and weekends
• High-speed internet connection and a dedicated workspace for remote work
• Understanding of FERPA guidelines and university policies regarding student privacy