Student Support Specialist

Job Summary

Providing exceptional service to students, the part-time Student Support Specialist I will assist with inquiries, resolve concerns, and maintain communication through various channels while working onsite in Orange Beach, AL.

Key responsibilities

• Answer general inquiries and guide students to appropriate resources while exercising autonomous decision-making
• Maintain consistent availability for inbound calls and conduct proactive outreach regarding enrollment and degree intentions
• Enter detailed contact notes in student records and assist student service areas as needed

Required qualifications

• High School Diploma or equivalent required; Associate degree preferred
• Knowledge of university guidelines, course descriptions, and academic terminology
• Basic computer proficiency, including Microsoft Office applications
• Ability to communicate effectively both in writing and verbally
• Experience in a customer service or support role is preferred