Student Support Specialist

Job Summary

Providing learner-centric support, the full-time Student Support Specialist will assist students in achieving their academic goals while working remotely, managing inquiries through various channels, and collaborating with cross-functional teams to enhance processes and improve the overall student experience.

Key responsibilities

• Assist students with inquiries via phone, chat, email, and help desk support tickets, ensuring a high level of customer service
• Identify and resolve recurring issues while collaborating with teams to improve operational processes
• Contribute to internal knowledge resources and support colleagues in delivering exceptional service

Required qualifications

• Minimum 5+ years of customer support or contact center experience, with a preference for education or EdTech backgrounds
• Bachelor's degree or advanced degree strongly preferred
• Prior online education experience preferred
• Strong analytical skills with the ability to prioritize tasks effectively
• Empathy and passion for supporting students as customers