Subrogation Call Center Supervisor

Job Summary

A company is looking for a Subrogation Call Center Supervisor to lead a remote customer service team.

Key Responsibilities

• Supervise, coach, and develop remote call center agents and team leads
• Monitor and manage key performance indicators and ensure adherence to policies and procedures
• Handle escalated customer concerns and conduct performance evaluations and coaching sessions

Required Qualifications

• High School Diploma/GED
• Minimum 1 year of supervisory or team lead experience in a call center environment
• 2-3 years of call center experience in a high-volume, metrics-driven environment
• Strong knowledge of call center performance metrics and performance management practices
• Ability to manage escalated customer issues while ensuring compliance with policies