Subscription Operations Specialist

Job Summary

A company is looking for a Subscription Operations Specialist to manage customer renewals, downgrades, and cancellations.

Key Responsibilities

• Develop a comprehensive understanding of the sales process, including billing and renewal options
• Process downgrades, cancellations, and renewals in the billing system while serving as a subject matter expert
• Collaborate with customers and internal teams to resolve subscription discrepancies and identify process improvements

Required Qualifications

• 1-3 years of experience in Collections, Billing, or Customer Support
• Strong negotiation skills for managing contract renewals
• Ability to adapt and multitask in a dynamic environment
• Positive attitude with a passion for supporting non-profit organizations
• Willingness to explore and integrate AI tools for operational efficiency