Subscription Retention Executive

Job Summary

A company is looking for a VP of Subscription, Retention & CX.

Key Responsibilities

• Own and scale the post-purchase experience to maximize subscriber lifetime value
• Redesign the customer journey to improve retention and engagement
• Drive subscriber revenue growth through cross-sells, upsells, and improved product strategies

Required Qualifications

• Experience leading retention or lifecycle strategy in a DTC subscription business with 300K+ subscribers
• Deep understanding of retention curves, churn drivers, and LTV modeling
• Experience improving save rates and subscriber tenure
• Strong experimentation mindset across lifecycle and customer experience
• Ability to connect customer behavior to business outcomes