Subscription Specialist

Job Summary

To support a growing team, the full-time remote Subscription Specialist will manage customer inquiries, resolve escalated issues, and retain clients by effectively communicating the value of subscription services.

Key responsibilities

• Assist with resolving escalated customer inquiries related to subscriptions to retain business
• Present appropriate save offers while defending the value of the subscription program
• Manually renew subscriptions identified as Do Not Auto Renew and communicate updates to stakeholders

Required qualifications

• At least 1 year of experience in client retention and cancellation mitigation
• Minimum of 1 year managing high volume queue-based work
• Strong background in handling requests through phone and email
• Tech-savviness with the ability to troubleshoot issues
• Organizational skills to work efficiently in a fast-paced environment