Subscription Support Coordinator

Job Summary

To support a growing subscription-based technology program, the part-time Subscription Support Coordinator will provide technical and operational support related to licensing, device activations, and subscription services while ensuring a seamless customer experience in a fully remote role.

Key responsibilities

• Provide day-to-day support for subscription licensing, device activations, and entitlement management
• Serve as the first point of contact for Tier 2 support requests related to licensing and subscription services
• Collaborate with cross-functional teams to troubleshoot complex subscription issues and improve service delivery

Required qualifications

• High school diploma or equivalent required
• 0-1+ years of experience in technical licensing or subscription services support
• Strong troubleshooting skills with a focus on accuracy in a fast-paced environment
• Excellent organizational and time management skills
• Customer-focused mindset with a collaborative approach to support