Substitute Safety Support Specialist

Job Summary

Offering flexible shifts, the Substitute Safety Support Specialist will manage incoming Beacon alerts, escalate issues to school officials, and support the overall safety and mental health of students in a remote capacity.

Key responsibilities

• Complement the Beacon SSS team by taking on available shifts when extra team members are needed
• Review Beacon alerts and escalate via phone calls to school administrators to take appropriate action
• Identify and escalate new issues and trends, contributing to solution building and team projects

Required qualifications

• 1+ year in a Support role or other customer-facing roles, preferably in Trust & Safety or school-based positions
• 1+ year in a white glove customer service position
• Experience working with Zendesk and handling support tickets and phone calls
• High level of emotional intelligence and ability to manage sensitive information in high-stress situations
• College degree preferred; proficiency in a non-English language is a plus