Success & Investigative Services Supervisor

Job Summary

Overseeing the Success & Investigative Services team, the full-time Supervisor will manage customer relationships, monitor complaints, and implement training and process improvements in a remote work environment.

Key responsibilities

• Monitors complaints and develops strategies to reduce the highest complaint categories
• Identifies training gaps and opportunities through call monitoring analysis
• Measures and manages team performance to meet or exceed performance and contractual targets

Required qualifications

• Bachelor's Degree required
• Four (4) plus years of experience, including one (1) to three (3) years of call center and/or clinical leadership experience
• Up to one (1) year of leadership responsibility
• Experience coaching team members to improve performance
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint