Success Lead

Job Summary

A company is looking for a Success Lead.

Key Responsibilities

• Lead and develop a team of District Partnerships Managers and Onboarding Managers, ensuring accountability and performance optimization
• Own the post-sales lifecycle for district partnerships, focusing on seamless onboarding, product adoption, and multi-year renewals
• Design and optimize onboarding and account management workflows to enhance efficiency and customer experience

Required Qualifications

• 10+ years of experience in Customer Success, Account Management, or Implementation within K-12 SaaS
• 5+ years of experience leading managers or multi-layered teams
• Proven track record in managing customer-facing teams responsible for renewals, expansions, and onboarding
• Strong understanding of key Success KPIs and experience in process improvement and scaling operations
• Expertise in using tools such as Salesforce, Asana, and data dashboards for operational visibility