Supervisor Call Center Operations

This job has been removed
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Sun, Mar 31, 2024
This job expires in: 10 days

Job Summary

A company is looking for a Supervisor, Call Center Operations, Digital Banking.

Key Responsibilities:
  • Support efforts to enhance customer and employee experience, identify areas for improvement in the call center
  • Lead and coach a team of representatives, monitor performance, and assist with escalated customer issues
  • Develop staff through coaching and training, handle personnel issues, and assist in implementing call center vision and strategy

Required Qualifications:
  • 5-7 years of consumer banking experience with 3-5 years of supervisory experience
  • High school diploma or GED required
  • Comfort with technology and learning new systems
  • Strong leadership skills, stakeholder management, and motivation abilities
  • Expert technical proficiency and subject matter expertise in banking operations

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH