Job Summary
A company is looking for a Supervisor, Call Center Operations, Digital Banking.
Key Responsibilities:
- Support efforts to enhance customer and employee experience, identify areas for improvement in the call center
- Lead and coach a team of representatives, monitor performance, and assist with escalated customer issues
- Develop staff through coaching and training, handle personnel issues, and assist in implementing call center vision and strategy
Required Qualifications:
- 5-7 years of consumer banking experience with 3-5 years of supervisory experience
- High school diploma or GED required
- Comfort with technology and learning new systems
- Strong leadership skills, stakeholder management, and motivation abilities
- Expert technical proficiency and subject matter expertise in banking operations
