Supervisor of Intake

Job Summary

A company is looking for a Supervisor of Intake.

Key Responsibilities:

• Provide daily operational direction to intake staff, including training, coaching, and mentoring
• Manage workload balancing and oversee quality improvement plans
• Address case escalations, provider issues, and conduct HR management tasks

Required Qualifications:

• Experience in supervisory/management roles in a contact center environment
• Ability to develop and train large groups or individuals
• Skilled in driving process improvement initiatives
• Flexible and agile in ambiguous situations, open to changes in role and scope as the business grows
• Intellectually curious with a strong desire to understand and improve work processes