Supervisor of Referral Management

Job Summary

To support the Referral Management & Analytics Service line, the full-time Supervisor of Referral Management will manage employees and operations, ensuring workflow efficiency and adherence to company standards while living in the MST or PST time zone.

Key responsibilities

• Supervise and orient employees, assign work, and assist in developing department processes
• Manage employee performance, provide feedback, and ensure adequate training opportunities
• Run reports, maintain data integrity, and monitor billing procedures and documentation

Required qualifications

• High School Diploma or GED
• Minimum of 2 years of experience managing or supervising employees preferred
• 2+ years in patient scheduling, registration, or healthcare billing
• Familiarity with applicable service line programs and high volume call center experience preferred
• Strong computer knowledge, especially in Excel; familiarity with Epic and HCA/Parallon IT systems preferred