Job Summary

A company is looking for a Supervisor l, Roadside Assistance Contact Center for a remote position.

Key Responsibilities:

• Lead and coordinate a team of Roadside Assistance associates in a Contact Center
• Ensure timely and safe delivery of roadside services to members
• Provide coaching, training, and development to team members to meet safety and service goals

Required Qualifications:

• High school diploma
• 4+ years of high-volume customer service experience
• Ability to obtain necessary licensing for sales and service within 1 year of hire
• Working knowledge of Windows-based computer applications
• Knowledge of geography, routing, and directions