Supplemental Health Team Lead

Job Summary

Leading a team of customer service representatives, the full-time Supplemental Health Team Lead will train staff on supplemental health products, manage service levels, and handle escalated calls while working in a hybrid telecommuting environment.

Key responsibilities:

• Support the department in achieving service levels and provide direction to customer service representatives
• Develop and facilitate training programs for new and existing client support agents
• Manage department metrics reporting, scheduling, and escalated transactions/requests

Required qualifications:

• Knowledge of supplemental health products including Critical Illness, Accident, and Hospital Indemnity
• High School Diploma required; college degree preferred
• 1-2 years of experience in customer service roles
• Ability to develop learning tools and mentor team members
• Strong leadership skills to support management functions