Supplier Helpdesk Specialist

Job Summary

Serving as the primary point of contact for suppliers, the remote Supplier Helpdesk Specialist will manage inquiries related to onboarding, invoicing, and payment processes, ensuring a seamless supplier experience while working on a contract basis.

Key Responsibilities

• Act as the first point of contact for supplier inquiries via phone, email, and ticketing systems
• Provide guidance on supplier registration, invoice submission, and procurement processes
• Troubleshoot and resolve supplier portal access issues, maintaining detailed records of interactions

Required Qualifications

• High School Diploma or GED equivalent
• 1-3 years of experience in supplier support, procurement operations, or accounts payable
• Working knowledge of Procure-to-Pay (P2P) processes and supplier lifecycle management
• Experience with supplier-facing systems or enterprise applications
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Teams