Supply Product Support Analyst

Job Summary

A company is looking for a Supply Product Support Analyst to join their Supply team.

Key Responsibilities

• Triage and resolve supplier-related rate, inventory, and content issues, ensuring proper documentation and follow-up on root cause analyses
• Support onboarding and optimization of API connections through end-to-end testing and improvement of integration quality
• Collaborate cross-functionally to resolve pricing discrepancies and enhance supplier operational efficiency

Required Qualifications

• 3+ years of experience in technical support, product operations, QA, or DevOps
• Experience working with APIs, including SOAP, XML, JSON, and GraphQL
• Ability to create metrics dashboards or reports for performance tracking
• Experience in writing internal documentation
• Adaptable and able to thrive in a fast-paced, evolving environment