Support Academy Program Manager

Job Summary

A company is looking for a Support Academy Program Manager.

Key Responsibilities

• Design and maintain new hire training paths and cross-skilling programs
• Create and manage a Support Certification Program with measurable assessments
• Establish a repeatable content engine and track key enablement metrics

Required Qualifications

• 5+ years of experience in support enablement, customer support training, or instructional design
• Demonstrated ability to build structured learning paths that scale
• Practical experience using adult learning principles for effective training design
• Strong program management skills for prioritizing and executing training initiatives
• Experience designing certification programs or competency frameworks is a plus