Support Account Manager

Job is Expired

Location: Remote

Compensation: Base+commission

Reviewed: Tue, Apr 29, 2025

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Executive Level

Education Level: Bachelors

Job Summary

A company is looking for a Platinum Support Account Manager.

Key Responsibilities

Serve as the technical voice of the customer and advocate for client needs
Monitor and ensure adherence to SLAs for customer support cases
Prepare regular reports on customer health and collaborate with internal teams for issue resolution

Required Qualifications

Understanding of advertising campaign development and management across social media platforms
Experience with databases such as MongoDB, SQL, and Elasticsearch
Proficiency in Java, JavaScript, and troubleshooting Java servlet exceptions
At least three years of experience in account management or customer support for enterprise software
Bachelor's degree or equivalent combination of experience and training

COMPLETE JOB DESCRIPTION

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Job is Expired

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