Support Account Manager

Job Summary

A company is looking for a Support Account Manager to manage client inquiries and expectations while providing exceptional customer support.

Key Responsibilities

• Act as a product expert and first line of contact for premier customers, addressing inquiries and troubleshooting
• Schedule and conduct meetings with clients to discuss support cases, product releases, and concerns
• Track client-specific metrics and collaborate with internal teams to enhance the client experience

Required Qualifications

• Prior experience in a client services environment managing premier or enterprise clients
• Experience with client support tools and reporting, such as Salesforce CRM, Helpjuice, Jira, and Confluence
• Knowledge of alternative investments
• Ability to handle multiple client cases and shift focus to critical issues as needed
• Analytical and data-driven self-starter with strong organizational skills