Support Account Manager

Job Summary

A company is looking for a Staff Support Account Manager.

Key Responsibilities

• Act as a central point of contact for support-related activities, delivering proactive and reactive services
• Drive cross-functional teams to identify and resolve customer issues effectively
• Facilitate communication with customers regarding service updates, performance reviews, and compliance with service level agreements

Required Qualifications

• Experience in integrating AI into work processes and decision-making
• Fundamental understanding of ITSM in enterprise environments
• Working knowledge of ITIL incident, problem, and release management processes
• Broad technical understanding in a cloud software environment
• Experience dealing with technical support teams