Support Account Manager

Job Summary

Managing a portfolio of strategic enterprise customers, the full-time Support Account Manager will oversee day-to-day customer experiences, drive proactive health monitoring, and ensure timely resolution of escalations while fostering strong relationships remotely.

Key Responsibilities

• Maintain account stewardship through current plans, health scorecards, and deliver Quarterly Business Reviews
• Proactively monitor capacity and performance metrics, identifying changes and communicating them to customers
• Manage escalations and serve as the primary point of contact for customer support issues

Required Qualifications

• 5+ years in a customer-facing post-sales role such as Support Account Manager or Technical Account Manager
• Proven ability to maintain account documentation over multi-year customer relationships
• Technical fluency in enterprise storage and virtualization technologies
• Experience managing customer escalations to resolution under pressure
• Familiarity with Salesforce for activity tracking and customer engagement