Support Account Manager
Job Summary
As a Support Account Manager, the full-time remote position will manage high-profile customer relationships, deliver exceptional service, and address technical issues promptly while collaborating with cross-functional teams to maximize customer satisfaction and investment in products.
Key responsibilities
- Serve as the primary point of contact for all customer technical needs and build relationships with senior technical leadership
- Drive the resolution of open support cases and provide high-touch support during incidents, ensuring constant communication
- Develop proactive plans and conduct regular technical reviews to prevent issues and improve customer experience
Required qualifications
- Bachelor's degree preferred (not required)
- 10+ years of experience in an enterprise customer-facing role, preferably in customer support for enterprise software
- Advanced troubleshooting skills across various technologies, including REST API, SQL, and Cloud environments
- Proven experience managing critical customer situations in enterprise IT infrastructure
- Excellent communication skills, capable of conveying technical concepts to diverse audiences
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,221 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
