Support Account Manager
Job Summary
Managing the ongoing product support relationship for up to 5 customers, the full-time Support Account Manager will drive adoption and technical success of the Betterworks solution while working remotely from the East Coast.
Key responsibilities
- Act as the dedicated product support partner for assigned customers, collaborating with the Customer Success team to ensure satisfaction and success
- Facilitate product adoption and improve usage, helping customers realize the full potential of the Betterworks solution
- Provide expert support on product functionality, troubleshoot issues, and escalate complex challenges to the Product Management and Engineering teams as needed
Required qualifications
- 3-5 years of experience in Support or Technical Account Management serving Enterprise or Strategic accounts
- Experience within the Performance Management or OKR markets is a plus
- Proven ability to manage multiple priorities and meet tight deadlines while maintaining high productivity
- Demonstrated capability to build strong relationships with key customer stakeholders
- Experience with tools such as Jira, Zendesk, SQL, and remote assistance products
Complete Job Description
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