Support Agent

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 03, 2024

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Support Agent (Tier 1) for a full-time remote position.

Key Responsibilities:

Answering support tickets and live chat inquiries, providing technical guidance and assistance to users
Collaborating with internal teams to address technical issues and customer queries
Following proper procedures for ticket management and chat to meet SLAs

Required Qualifications:

At least 1 year of experience in supporting users/prospects/customers within a SaaS company
A passion for presentations, communications, and design
Highly organized and responsive to internal and external stakeholders
Familiarity with Hubspot/Zendesk, Slack, Google Suite, etc
Comfortable operating and problem-solving in a fast-moving organization

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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Headquarters Headquarters

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Website Website URL

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