Support Agent

Job Summary

A company is looking for a Support Agent to manage and resolve incoming support requests across various categories.

Key Responsibilities

• Manage and respond to incoming support tickets/chat via Zendesk and AthenaHealth platforms
• Triage and prioritize requests based on urgency, complexity, and impact
• Provide support across technical issues, scheduling, clinical inquiries, and general inquiries

Required Qualifications

• 1-3+ years of experience in customer support, healthcare operations, or a related field
• MA (Medical Assistant) Certification is a strong plus
• High level of comfort with technology, including troubleshooting and support tools
• Ability to manage multiple priorities and a high volume of tickets in a fast-paced environment
• Must be based in the United States and authorized to work remotely