Support Agent

Job Summary

Support Agent, who works full-time remotely to assist users with technical questions, account management, and billing inquiries while providing excellent customer support through tickets and live chat.

Key Responsibilities

• Answer support tickets and live chat inquiries while providing clear and understandable communication
• Collaborate with fellow support agents and other teams to address customer needs and improve service
• Follow procedures for ticket management to meet service level agreements (SLAs)

Required Qualifications

• At least 1 year of experience in user support within a SaaS company
• Strong technical communication skills with the ability to simplify complex information
• A passion for presentations, communications, and design
• Highly organized and responsive to stakeholders
• Familiarity with tools such as Hubspot, Zendesk, Slack, and Google Suite