Support Agent II

Job Summary

A company is looking for a Support Agent II who will serve as a key point of contact for support-related issues.

Key Responsibilities

• Resolve routine and complex problems and communicate solutions effectively
• Respond to customer queries through various modes including calls, chat, and email
• Proactively analyze customer needs and collaborate with relevant departments

Required Qualifications

• A high school diploma or GED, with 1+ years of customer support experience preferred, or an equivalent combination of education and experience
• Working knowledge of the Microsoft Office Suite and other computer applications