Support Agent II

Job Summary

A company is looking for a Support Agent II.

Key Responsibilities

• Resolve routine and complex problems while effectively communicating solutions to customers
• Respond to customer queries through various modes including calls, chat, and email
• Proactively analyze customer needs and collaborate with relevant departments as necessary

Required Qualifications

• High school diploma or GED, with 1+ years of customer support experience preferred, or equivalent education and experience
• Working knowledge of the Microsoft Office Suite and other computer applications
• Experience with FastBridge, Salesforce, and Jira is preferred