Support Analyst

Job Summary

A company is looking for a Support Analyst to provide technical and account management support for clients using their real estate websites and CRM platform.

Key Responsibilities:

• Learn and understand the real estate CRM and IDX website products thoroughly
• Troubleshoot technical issues and collaborate with platform experts to resolve problems
• Create and maintain clear documentation for client-facing and internal knowledge bases

Required Qualifications:

• High school diploma or GED required
• 1-3+ years of experience in customer support, product support, or customer success in a SaaS environment
• Proficient understanding of IT fundamentals, including hardware and software troubleshooting
• Experience with web-based help desk platforms and CRM systems
• Real estate experience is a plus