Support Analyst

Job Summary

A company is looking for a Support Analyst to assist in monitoring, analyzing, and resolving data platform and infrastructure-related issues.

Key Responsibilities

• Communicate with clients and management regarding production events and escalate issues as needed
• Act as a liaison between data operations, development, and management to troubleshoot application-related issues
• Document Production Support processes and improve the knowledge base for future reference

Required Qualifications

• Associates degree in computer science, information technology, or a related field preferred
• 0-1 year of experience in developing/supporting enterprise-level applications in multi-node environments
• Knowledge of application architectures, workflows, and monitoring tools
• 0-1 year of experience with SQL, Oracle, and scripting languages such as PowerShell or Bash
• Project management experience preferred