Support Analyst

Job Summary

A company is looking for a Support Analyst to join their growing Support Team.

Key Responsibilities

• Serve as the first point of contact for users seeking technical assistance through various communication channels
• Create and update service requests in the Help Desk issue tracking system and educate users on software utilization
• Participate in QA testing of bug fixes and escalate unresolved issues to higher support levels

Required Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience
• Demonstrated experience in customer-facing roles with strong customer service skills
• Proficiency with Microsoft Entra/Exchange, Zendesk (Admin Role), and Jira is preferred
• Extensive Managed Service Provider (MSP) support experience is a plus
• Leadership experience managing a small team is preferred