Support Analyst

Job Summary

A company is looking for a Support Analyst to manage inbound tickets and ensure high customer satisfaction.

Key Responsibilities

• Monitor the Zendesk ticket queue and respond to incoming requests promptly
• Troubleshoot and resolve functional and technical issues, escalating as necessary
• Develop deep knowledge of OnePlan to effectively support end users

Qualifications

• Proven experience in a ticket-based support environment (Zendesk experience preferred)
• Proficiency in Microsoft Word, Excel, PowerPoint, and Power BI
• Ability to prioritize tasks and respond quickly in a time-sensitive environment
• Detail-oriented with strong organizational skills
• Ability to work independently while collaborating effectively with cross-functional teams