Support Analyst

Job Summary

A company is looking for a Support Analyst to provide technical support and guidance to customers.

Key Responsibilities

• Respond to service request queue items and resolve daily service and support requests
• Document work performed in the ticketing system and adhere to established service level agreements
• Install, configure, troubleshoot, and repair desktop and laptop systems, peripheral equipment, and mobile devices

Required Qualifications

• Associate's Degree or equivalent work experience
• 0-3 years of desktop support or related work experience
• Basic experience working in an Active Directory environment
• Proficiency with handheld wireless/cellular devices
• Basic understanding of Microsoft and Apple PC operating systems