Support Analyst

Job Summary

A company is looking for a Support Analyst to join their Support Services team.

Key Responsibilities

• Respond to customer support tickets, resolving issues and ensuring customer satisfaction
• Diagnose and resolve software-related issues while documenting and escalating complex problems
• Create and maintain knowledge base articles and support documentation for consistent team responses

Required Qualifications

• Associate's or Bachelor's degree in a related field, or equivalent professional experience
• 2+ years of experience in a technical support or customer service role, preferably in a software environment
• Experience with financial software, particularly in a school district or education setting, is preferred
• Familiarity with support ticketing systems and remote troubleshooting tools