Support Analyst

Job Summary

A company is looking for a Support Analyst I to enhance customer experience through technical support and collaboration.

Key Responsibilities

• Triage and resolve incoming inquiries via ticketing system, phone, and live chat
• Write and maintain high-quality product documentation and FAQs
• Replicate and document product issues for engineering teams

Required Qualifications

• 0-2 years of experience in a technical support environment
• Ability to identify, replicate, and describe technical issues
• Strong prioritization skills and self-direction in managing customer needs
• Associate's Degree or higher in a tech-related field
• Commitment to lifelong learning