Support Analyst

Job Summary

Assisting in the resolution of data platform and infrastructure issues, the full-time Support Analyst will serve as a liaison between technical and operational teams, providing analysis, technical assistance, and support coordination for business stakeholders.

Key responsibilities

• Communicate directly with clients and management regarding production events, escalating issues as necessary
• Coordinate with data operations and engineering teams to troubleshoot and resolve application-related issues
• Document and improve Production Support processes, contributing to the knowledge base for future reference

Required qualifications

• Associate's degree in computer science, information technology, or a related field preferred
• 0-1 year of experience in developing/supporting enterprise-level applications in Windows or Linux environments
• Familiarity with SQL, Oracle, PL/SQL, and scripting languages such as PowerShell or Bash
• Project management experience preferred
• Ability to work in a cross-functional global team environment