Support Analyst
Job Summary
Managing global ecommerce order fulfillment, the full-time Support Analyst will oversee order processing, support promotion creation, and track order issues while working remotely.
Key responsibilities
- Support corporate Personalization Strategy through logo approvals and enforce SLAs with digitizers and embroiderers
- Proactively monitor D2B firm orders and communicate any processing or availability issues
- Reconcile invoices from outside vendors and provide standardized reporting and analytics to track key metrics
Required qualifications
- Bachelor's Degree in Marketing, Business Administration, Sales, or equivalent experience
- 3-4 years of combined Customer Service or Order Fulfillment/Management experience
- Proficiency in relevant computer applications, including SAP, Outlook, Excel, and SalesForce
- Strong organizational and multitasking capabilities in a fast-paced environment
- Ability to work independently and collaboratively with minimal supervision
Complete Job Description
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