Support Analyst - English/Arabic
Job Summary
Providing efficient Level 1 remote desktop support, the full-time Support Analyst - English/Arabic will diagnose and resolve technical issues for customers in both languages while adhering to quality standards and service level agreements.
Key Responsibilities
- Diagnose and resolve hardware, software, and network problems via telephone, email, and chat for end users
- Manage relationships with vendors and support staff for problem resolution and administer user account provisioning
- Document and manage incidents using the Incident Management System, ensuring timely follow-up and closure of support tickets
Required Qualifications
- Experience in technical helpdesk or call center environments
- Proficiency with Windows operating systems and MS Office Suite
- Knowledge of Active Directory and ITSM ticketing tools
- Ability to provide remote desktop support and troubleshoot basic network connectivity issues
- Fluency in both English and Arabic
Complete Job Description
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