Support Analyst I

Job Summary

A company is looking for a Support Analyst I to provide first-line support to restaurant clients using back-office solutions.

Key Responsibilities

• Provide first-line support to restaurant managers via phone and email
• Diagnose issues, analyze root causes, and escalate complex problems as necessary
• Collaborate with Senior Analysts and Team Leads to ensure timely client support

Required Qualifications

• Experience in technical or application support, preferably in the hospitality industry
• Previous restaurant management or operations experience is strongly preferred
• Familiarity with POS systems and back-office restaurant software
• Basic Microsoft Excel skills for data analysis
• Ability to create and manage support documentation and knowledgebase articles