Support Analyst I

Job Summary

A company is looking for a Support Analyst I.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and access issues
• Troubleshoot and resolve issues using documented procedures and tools
• Log all actions, inquiries, and resolutions accurately while managing ticket backlog

Required Qualifications

• Currently enrolled in a tech/computer science program or relevant support center experience
• Minimum 1 year of technical customer service or equivalent training
• Proficient in PC, laptop, printer, and peripheral hardware support