Support Analyst I

Job Summary

Providing tier 1 support for internal applications, the full-time Support Analyst I will troubleshoot issues, maintain automated processes, and assist with application administration while working remotely or in a hybrid environment.

Key responsibilities

• Deliver tier 1 end user support for internal applications, data integrity, and reporting issues
• Troubleshoot, track, and ensure resolution of technical issues in collaboration with the IT Department
• Administer applications by managing standardized codes, mapping tables, and system documentation

Required qualifications

• 1+ years of experience as a support analyst or help desk technician
• High School diploma or equivalent; college-level Computer Science classes or technical certifications are a plus
• Experience with relational databases, particularly Microsoft SQL Server
• Strong skills in Excel and VBA, along with knowledge of programming or scripting languages like PowerShell
• Proficiency in Microsoft Office and Windows, with strong organizational and troubleshooting abilities