Support Analyst Level 1

Job Summary

A company is looking for a Support Analyst Level 1 in Tech Ops & Finance.

Key Responsibilities

• Serve as the first point of contact for IT incidents and requests via various communication channels
• Perform initial triage and basic troubleshooting, including password/account resets and common workstation issues
• Document all interactions and follow defined escalation paths when necessary

Required Qualifications, Training, and Education

• Basic knowledge of Windows Operating Systems and Microsoft 365 applications
• Understanding of Citrix environment and remote access technologies
• Familiarity with Active Directory and basic network fundamentals
• Basic knowledge of computer hardware, peripherals, and enterprise printing
• Awareness of cybersecurity principles and ITSM tools