Support Analyst Level 1

Job Summary

A company is looking for a Support Analyst L1.

Key Responsibilities

• Troubleshoot business and operational issues related to Warehouse Management Systems (WMS) and ancillary software
• Monitor SQL performance and provide data for escalated issues to third-party vendors
• Maintain communication with customers and internal teams, documenting all relevant information in the ticketing system

Required Qualifications

• BA/BS Degree in Computer Science, MIS, or equivalent
• Experience with database queries (SQL/Oracle) and performance tuning
• Knowledge of cloud infrastructure and services (AWS, Azure, etc.)
• Strong customer service skills and ability to multi-task
• Ability to prioritize tasks and self-manage