Support Analyst Level 1

Job Summary

Working remotely on a full-time basis, the Support Analyst Level 1 will support clients using PAR OPS by diagnosing and resolving technical issues, managing support requests, and contributing to internal knowledge resources.

Key responsibilities

• Receive and respond to support requests from restaurant managers regarding PAR OPS operations
• Diagnose, troubleshoot, and escalate issues to higher-level support as necessary
• Create and manage support requests through ticket tracking software, ensuring timely updates and documentation

Required qualifications

• Technical degree, certifications, or equivalent experience preferred
• 2-3 years of experience working with technology in the hospitality industry preferred
• Previous restaurant management experience preferred
• Strong customer service orientation with a problem-solving mindset
• Proficiency in Microsoft Office products, especially basic Excel skills