Support Analyst Level 1

Job Summary

To support restaurant clients using PAR OPS, the full-time remote Support Analyst Level 1 will manage support requests, troubleshoot issues, and collaborate with team members while becoming a subject matter expert on the software.

Key responsibilities

• Receive and respond to support requests from restaurant managers regarding PAR OPS operations
• Diagnose, troubleshoot, and escalate issues to higher-level support as necessary
• Create and manage support tickets while contributing to the internal knowledge base

Required qualifications

• Technical degree, certifications, or equivalent experience preferred
• 2-3 years of experience working with technology in the hospitality industry preferred
• Previous restaurant management experience preferred
• Strong written communication skills, with a focus on client-facing interactions
• Basic knowledge of Microsoft Excel for data analysis and organization